GROWING YOUR BUSINESS

Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):

 

Flat battery – jump-start only (replacement of battery for the
member’s account)

 

Flat tyre (help with change of tyre)

 

Keys locked in vehicle (unlocking only)

 

Fuel assistance (limited to five liters per incident)

 

Minor roadside–running repairs (electrical, coil, immobilizer etc.)

 

Transmission of urgent messages

 

Tow-in service to the nearest approved dealership (if under warranty), repair center or panel beater in the event of Mechanical breakdown – covered up to R500 Electrical breakdown – covered up to R500 Accident damage – Covered up to R500

 

Medical Advice and Information Hotline
Medical personnel, including paramedics, nurses and doctors, are available 24 hours a day to provide general medical information and advice. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.

 

Emergency Medical Advice and Assistance Hotline
In addition to the general medical advice service, one call to the same number will trigger the medical operators who will guide you through a medical crisis situation, provide you with emergency advice and organize for you to receive the support you require.

 

Referral to Crisis Line Bereavement counseling, HIV counseling, Suicide counseling. Referrals to Medical Practitioners and Facilities. We will refer the member to the nearest medical facility or practitioners.

 

Emergency Medical Response to the Scene of a Medical Emergency
An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate life saving support will be provided to the member/s and where relevant, the member/s will be stabilized before transfer is provided to the closest appropriate medical facility.

 

Medical Transportation
In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road. Inter-hospital Transfer If the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilized.

 

Medical Repatriation
In the event of your hospitalization outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.

 

Escorted Return of Minors
In the event of your children being stranded as a result of your hospitalization, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.

 

Compassionate Visits
Should you be hospitalized outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you.

 

Please note: This cover is only valid within the borders of South Africa. There is an annual limit of R10 000 per policy on full service.

 

 

 

EMERGENCY MEDICAL SERVICES

We provide our client with the best leads possible as we have a double opt in before sending through to the respective parties so when the lead reaches our clients it is ready to be converted to sales. Through our customized data and campaign management solution, we have taken the basics of direct marketing and developed specialized communication, acquisition and retention processes across a range of industries and product types.

 

Through many successful campaigns, SMS marketing has proven to be the most effective method of connection with a special target market. Our SMS platform gives clients the freedom to run their own customized campaigns, and connect with their consumers through targeted SMS marketing techniques. For clients with an existing system in place, we offer Comprehensive API integration to further simplify campaign management. Alternatively, we provide clients with full SMS campaign management whereby our dedicated team expert manager and regulates all campaigns on behalf of the client.

 

Our database consists of approximately 52 million unique records with a vast array of historical information attached to each instance. This information is exclusive to ICONAF and gives our data the depth and intelligence that is crucial to successful campaign modeling and analytics. The data generated from each and every campaign iteration is managed by our proprietary data management software, which allows our clients to enhance their existing databases with data variables they could not otherwise access. ICONAF facilitates a broad spectrum of characterizing and profile capabilities on consumer and (B2B) data.

 

As with all our other services, ICONAF abides by all CPA legislation's and processes all opt out requests internally, operation in full operating in full compliance with the digital marketing sector.

 

Medical Transportation In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.

 

Inter-hospital TransferIf the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilized.

 

Medical Repatriation In the event of your hospitalization outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.

 

Escorted Return of Minors In the event of your children being stranded as a result of your hospitalization, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you. Compassionate Visits Should you be hospitalized outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you. Please note: This cover is only valid within the borders of South Africa. There is an annual limit of R10 000 per policy on full service.